Terms of Service

Effective Date: August 28, 2026

These Terms of Service ("Terms") govern your use of the FrontDeskified website and services.

By purchasing or using FrontDeskified services, you agree to these Terms.

1. Our Services

FrontDeskified provides AI receptionist and business communication services.

Depending on the plan and configuration, services may include:

  • AI-powered phone answering

  • Customer question handling

  • Lead capture

  • Appointment scheduling

  • Message taking

  • Call transfers

  • Business information management

  • Call transcription or recording where enabled

  • Other related receptionist functions

Services and features may vary based on the customer's plan and configuration.

2. Customer Responsibilities

You are responsible for providing accurate information about your business, including:

  • Business name

  • Services

  • Hours

  • Location

  • Pricing

  • Policies

  • Appointment availability

  • Transfer instructions

  • Other information provided to the AI receptionist

You are responsible for reviewing information provided to FrontDeskified and ensuring that the AI receptionist is configured appropriately for your business.

You must not use FrontDeskified for unlawful, fraudulent, abusive, or deceptive activities.

3. AI Services

FrontDeskified uses artificial intelligence to communicate with callers.

AI-generated responses may occasionally be inaccurate, incomplete, or misunderstood.

FrontDeskified does not guarantee that an AI receptionist will correctly understand or respond to every caller or situation.

Customers should provide appropriate instructions and escalation procedures for situations requiring human judgment.

4. No Guarantee of Results

FrontDeskified does not guarantee a specific number of calls, leads, appointments, sales, revenue, or other business results.

The effectiveness of the service may depend on factors including the customer's business, phone traffic, configuration, availability, and customer behavior.

5. Pricing and Billing

The standard FrontDeskified plan is currently $500 per month, unless otherwise agreed in writing.

Subscriptions are billed in advance on a recurring basis through our payment processor.

By subscribing, you authorize FrontDeskified and its payment processor to charge your selected payment method for recurring subscription fees.

Prices may change in the future. If we change the price of an existing subscription, we will provide reasonable notice before the new price takes effect.

6. Cancellation

Customers may request cancellation of their subscription by contacting FrontDeskified at frontdeskified@gmail.com or through any available account-management method.

Unless otherwise agreed in writing, cancellation will stop future recurring charges but does not automatically refund amounts already paid for the current billing period.

7. Refunds

Unless otherwise required by law or expressly agreed in writing, subscription payments are non-refundable after the applicable billing period has begun.

Any refunds provided by FrontDeskified are made at our discretion unless otherwise required by applicable law.

8. Business Information and Customer Data

Customers remain responsible for the information and content they provide to FrontDeskified for use in operating their receptionist.

Customers represent that they have the right and appropriate authorization to provide such information to FrontDeskified.

Customers are responsible for ensuring their use of FrontDeskified complies with applicable privacy, communications, recording, consumer-protection, and other laws.

9. Call Recording and Communications Compliance

Certain FrontDeskified configurations may record or transcribe telephone calls.

Customers are responsible for determining whether recording, transcription, automated calling, call monitoring, or other communications features are legally permitted for their particular use case and for providing any legally required notices or obtaining any required consent.

FrontDeskified does not provide legal advice regarding call recording or telecommunications compliance.

10. Prohibited Uses

You may not use FrontDeskified to:

  • Commit fraud or other unlawful activity

  • Harass, threaten, or abuse individuals

  • Impersonate another person or organization

  • Misrepresent products or services

  • Collect information unlawfully

  • Violate applicable telecommunications or privacy laws

  • Circumvent security measures

  • Interfere with FrontDeskified's systems

  • Use the service in a manner that could reasonably cause harm to others

We may suspend or terminate services if we reasonably believe the service is being used in violation of these Terms or applicable law.

11. Third-Party Services

FrontDeskified may depend on third-party services, including telecommunications providers, AI providers, scheduling platforms, payment processors, hosting providers, and other technology providers.

We are not responsible for outages, failures, changes, or limitations caused by third-party services.

12. Service Availability

We aim to provide reliable service but do not guarantee uninterrupted or error-free operation.

Service may occasionally be unavailable because of maintenance, technical problems, telecommunications failures, third-party outages, or circumstances outside our reasonable control.

13. Intellectual Property

The FrontDeskified name, branding, website, software, designs, and other FrontDeskified-owned materials are owned by or licensed to FrontDeskified and may not be copied, reproduced, or used without permission.

Customers retain ownership of their own business information and content provided to FrontDeskified, subject to the rights necessary for FrontDeskified to provide the services.

14. Limitation of Liability

To the maximum extent permitted by applicable law, FrontDeskified and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to use of the services.

To the maximum extent permitted by law, FrontDeskified's total liability arising from the services will not exceed the amount paid by the customer to FrontDeskified for the services during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

15. Indemnification

To the maximum extent permitted by law, customers agree to defend, indemnify, and hold harmless FrontDeskified and its owners, employees, contractors, and service providers from claims, damages, liabilities, losses, and expenses arising from:

  • The customer's use of the services

  • The customer's violation of these Terms

  • The customer's violation of applicable law

  • Information or content provided by the customer

  • The customer's failure to obtain legally required permissions or consents

16. Termination

FrontDeskified may suspend or terminate access to the services if a customer violates these Terms, fails to pay required fees, or uses the service in a manner that creates legal, security, or operational risk.

Upon termination, the customer's right to use the services will end.

17. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where applicable law requires otherwise.

18. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we may provide notice through the website, email, or other reasonable means.

Continued use of the services after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.

19. Contact

Questions regarding these Terms should be sent to:

FrontDeskified
Email: frontdeskified@gmail.com
Website: www.frontdeskified.com