Privacy Policy

Effective Date: August 28, 2026

FrontDeskified ("FrontDeskified," "we," "us," or "our") provides AI receptionist and business communication services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, purchase our services, or interact with an AI receptionist powered by our services.

1. Information We Collect

Depending on how you interact with FrontDeskified, we may collect:

Information You Provide

  • Name

  • Business name

  • Email address

  • Phone number

  • Billing and account information

  • Information submitted through forms

  • Information provided during onboarding or customer support

  • Information Collected Through Calls

    When an AI receptionist powered by FrontDeskified handles a call, information may include:

  • Caller name

  • Phone number

  • Reason for the call

  • Information voluntarily provided by the caller

  • Appointment or scheduling information

  • Messages left for the business

  • Call transcripts or recordings, if recording or transcription is enabled for the applicable service

Website Information

We may automatically collect certain technical information, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage information

  • Cookies and similar technologies

2. How We Use Information

We may use information to:

Provide and operate FrontDeskified services. Answer and manage business phone calls. Capture leads and customer information. Schedule appointments. Transfer calls. Deliver messages to businesses. Provide customer support. Process payments. Maintain and improve our services. Prevent fraud, abuse, and security threats. Communicate with customers about their accounts or services. Comply with legal obligations. We do not sell personal information simply for the purpose of selling it to advertisers.

3. AI Receptionist Data

FrontDeskified provides AI-powered receptionist services on behalf of businesses. When you communicate with an AI receptionist, information you provide may be processed to fulfill the purpose of your call, such as answering questions, scheduling an appointment, taking a message, or transferring your call. The business using FrontDeskified may determine how certain customer information is used and retained. If you are interacting with a FrontDeskified receptionist on behalf of a particular business, you may also wish to review that business's privacy policy.

4. Call Recording and Transcription

Some FrontDeskified services may use call recording, transcription, or related technologies. Where required by applicable law, appropriate notice and/or consent will be obtained before recording or otherwise processing calls. Businesses using FrontDeskified are responsible for configuring their services and call-handling practices in compliance with applicable laws.

5. Service Providers

We may use third-party service providers to operate FrontDeskified, including providers for: AI voice and conversational processing. Telephony and communications. Payment processing. Website hosting. Scheduling and calendar services. Analytics. Customer support. Cloud storage and infrastructure. These providers may process information on our behalf as necessary to provide their services.

6. Payment Information

Payments may be processed through third-party payment processors such as Stripe. FrontDeskified generally does not store complete payment card numbers on its own systems. Payment information is handled according to the applicable payment processor's policies and security practices.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction. However, no internet-based service can guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests. Retention periods may vary depending on the type of information and the service provided.

9. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including rights to request access to, correction of, or deletion of certain information. To make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

FrontDeskified is a business service and is not directed toward children under 13. We do not knowingly collect personal information from children under 13 through our website.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. You should review the privacy policies of those services separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date above. Material changes may also be communicated through our website or other appropriate means.

13. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact:

FrontDeskified
Email: frontdeskified@gmail.com
Website: https://frontdeskified.com